Flex 50SS Single Sided Fireplace Insert

Can I extinguish my ethanol fireplace before the fuel has burnt?

Yes, you can turn your EcoSmart Fire ethanol burner off at any given time, even if there is ethanol still left in the burner. It is recommended however, that you leave it to burn until it completely runs out. The shut off mechanism is there for security and safety for those times when you need to leave the house, as it is not safe to leave a fire unattended. You need to wait until your appliance cools to room temperature (60 minutes) before re-igniting, this is because hot vapours are a hazard and may cause a strong, initial ignition if the ethanol has not cooled long enough. This is also to ensure that the flame has been totally extinguished and that the appliance is safe to refuel if the amount of fuel in the burner at that time is insufficient for your next ignition / use.

What are some key benefits – compared to other heating options?

When you choose ethanol as your fuel source over gas or wood, you are totally simplifying your installation requirements and costs. There's no flue or chimney required when burning ethanol, which means that you have the ultimate in design flexibility to achieve an open fire in so many more areas of your home - both indoors and out.

Is the warranty the same length for both residential and commercial?

Yes, the warranty is 2 years from the date of purchase for both residential and commercial installations.

Do ethanol fireplaces smell?

All heating appliances have their own smell be it gas, wood or electric - ethanol fireplaces are no different. e-NRG ethanol fuel is made of fermented plants like sugarcane or corn and is essentially a liquid alcohol. To safely make “de-natured” and unfit for consumption, substances have been added. The burning of these substances may cause a slight smell upon initial lighting and when the flame is extinguished – similar to when you blow out a candle. e-NRG ethanol fuel is the only fuel recommended for your EcoSmart Fire ethanol fireplace. e-NRG ethanol fuel has the lowest odor and longest burn time on the market. The nice thing about using ethanol is that it’s not dry like gas or smokey like wood.

Where is the best place to install an ethanol fireplace?

Our ethanol fireplaces can be installed virtually anywhere - in walls, cabinets, high rise buildings, commercial / residential / hospitality spaces, indoors and outdoors. Because EcoSmart Fire’s ethanol fireplaces are ventless, they require no gas line, no electricity, and no chimney for a hassle free and cost effective installation. Our ethanol fireplaces have been designed and tested with safety as our top priority. We have outlined requirements for each ethanol burner, ethanol fireplace insert, and ethanol freestanding fireplace in our collection. These guidelines include minimum room size requirements and clearance recommendations for flammable materials and movable objects. Please refer to our manual for more information.

How to install a TV or AV equipment above an ethanol fireplace?

This design can be achieved as long as the TV is protected. You have 3 possible solutions:

Solution 1: The TV needs a non-combustible mantel/ledge to act as a heat shield

Solution 2: The TV needs to be recessed in a niche

Solution 3: The TV needs to sit back off the level of the flame

Do bioethanol fireplaces produce heat?

Yes, although it does depend upon the size of the fireplace and also the size of the room itself. But a fire of an appropriate size can produce a good level of heat when considered properly in terms of its actual output and how it is positioned in the space. Bioethanol fires are a secondary source of heat that deliver a myriad of lifestyle benefits that can’t be achieved from primary heat sources such as radiators or reverse cycle air conditioning.

What happens if my order is damaged?

If your order is damaged, please contact us as soon as possible via [email protected] or phone us on 02 9997 3050 so that we may resolve for you. You have 7 days to notify of the damage.