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What is bioethanol fuel?

Bioethanol (also known as methylated spirits or simply ethanol) is a form of renewable energy. It’s a clear, colourless liquid that’s commonly made from fermenting the sugar and starch components of plant by-products like sugarcane and grain crops.

How is bioethanol made?

Bioethanol, or simply ethanol, is a renewable energy source made by fermenting sugars and starch components of plant by-products (mainly sugarcane and crops like grain) using yeast. It is also made from corn, potatoes, milk, rice, beetroot and, more recently, grapes.

Why is it sustainable?

During combustion, the emissions from bioethanol produce heat, steam and a small amount of carbon dioxide. The carbon dioxide is then absorbed by plants and processed by photosynthesis to help the plant grow. This process makes bioethanol a carbon-neutral fuel source.

Why use bioethanol?

Bioethanol, a renewable energy, is the cleanest and most efficient fuel on the market, which means there are no emissions and no soot or ash to clean up.

Is Bioethanol easily obtainable?

Yes, you can have fuel delivered to public and private premises in many countries - many hardware stores even stock it.

What are some key benefits – compared to other heating options?

When you choose ethanol as your fuel source over gas or wood, you are totally simplifying your installation requirements and costs. There's no flue or chimney required when burning ethanol, which means that you have the ultimate in design flexibility to achieve an open fire in so many more areas of your home - both indoors and out.

What are the benefits of this type of heating?

Environmental credentials: Bioethanol (methylated spirits) is a compelling alternative to fossil fuelled fires; it’s both environmentally friendly and energy efficient, without the harmful greenhouse gas emissions associated with gas or wood fires. Bioethanol is a renewable energy which burns clean and has a minimal carbon footprint.

Aesthetics: Bioethanol fires such as EcoSmart Fires look stunning – and create a design statement in many outdoor environments. In addition, burning bioethanol creates a beautiful, lively dancing flame that is simply mesmerising.

Versatility: The fact that bioethanol fires such as EcoSmart don’t have a flue or require any type of utility connection means they are portable and can be easily placed and moved to different parts of indoor and outdoor living spaces.

EcoSmart Fires are also hugely popular because they can be used for myriad purposes:

They can easily and effectively illuminate gardens, courtyard, pools and other alfresco areas. These fires provide a soft, alluring glow – without any connections.

They can cleverly highlight a water feature (either incorporated into the design of a water feature or alongside it)

They can create a stunning focal point when used as a key design feature – or the main focal point of a garden. They can also create cosy entertaining spaces that can be utilised year round.

What is a bioethanol fireplace?

A Bioethanol fireplace is an open fireplace that is fueled by bioethanol. A real flame is produced by the lighting of bioethanol, with a by-product being heat in the process. It is a fireplace that needs no flue for exhausting emissions, no utilities such as electricity or gas connection, and it uses a sustainable fuel source.

Do bioethanol fireplaces produce heat?

Yes, although it does depend upon the size of the fireplace and also the size of the room itself. But a fire of an appropriate size can produce a good level of heat when considered properly in terms of its actual output and how it is positioned in the space. Bioethanol fires are a secondary source of heat that deliver a myriad of lifestyle benefits that can’t be achieved from primary heat sources such as radiators or reverse cycle air conditioning.

Is their heat output similar to a gas heater?

Burning bioethanol is similar to gas, but the room doesn't dry out like it does with gas - a more gentle, softer heat is created. Heat-wise, it depends on the models being compared. Some of our bioethanol burners output 15,000 BTU and can heat up to 60sqm of living space. Bioethanol is not, however, on an adjustable thermostat. Some may be turned up and down, but you can't control the room temperature in the same way as you do with gas on mains

What does an ethanol fireplace bring to a living space?

Any living space can include an open fireplace design now that ethanol fireplaces are widely available and accepted as an effective source of heat. Whether you are building, renovating or renting, you can introduce an open flame appliance at any time.

What are some inspirational new looks and styles we are seeing in the ethanol fireplace industry?

Ethanol fireplaces are so seamless in their construction that the design of your fireplace really can be your own. Householders and design professionals are not limited to the look and feel of traditional fireplace design.Ethanol fireplaces like EcoSmart are designed for true design flexibility and our range of freestanding models, zero-clearance models and individual Burners enable a myriad of installation types.

Can I move my bioethanol fireplace indoor and outdoor?

Some freestanding models are designed for indoors & outdoors, which gives householders and design professionals ultimate flexibility. It is always important to check the local norms and safety laws.

Does using a bioethanol fire allow me to position it effectively in different areas of the room?

Potentially yes, as there are no connections needed. EcoSmart Fires are designed to provide flexibility - and if it’s a freestanding model it can be positioned almost anywhere.

Can I have a bioethanol fireplace in my rental apartment?

Yes, freestanding bioethanol fireplaces allow users to create a warm atmosphere in their homes with no need for installation, flue, ventilation or even electricity.

Can I uninstall my bioethanol fireplace and reinstall if I renovated?

Yes, you can do this by using a predetermined firebox with a bioethanol burner, which is the easiest way to install, refurbish and reinstall the fire again, due to its construction style and because it has no connections.

How much is bioethanol these days?

Based on calculations we've done in the USA, burning bioethanol is 35% cheaper than burning propane. The cost to burn bioethanol is a little more expensive than gas BUT that's only a talking point after you recover the significantly higher costs to install gas. Installing a bioethanol fire is significantly cheaper.

What are the benefits of using a bioethanol heater compared to heating your house with a reverse cycle air conditioner?

It’s important to understand the difference between “foundation” heating and occasional heating. Quite often these are two completely different yet complementary systems that work hand in hand. Reverse cycle air conditioning doesn't give you a beautiful flame and lifestyle benefits of an EcoSmart Fire. However, By combining reverse-cycle air conditioning and an EcoSmart Fire within your home you can have the ‘best of both worlds’ - effective heat and ambiance.

What are the benefits of a bioethanol fire

Bioethanol fires like EcoSmart have a range of design and lifestyle benefits. The vast range of EcoSmart Fire models enables them to be used to enhance the ambiance of indoor and outdoor spaces within both residential and commercial environments - and the thousands of installations around the world are testament to this. It provides an environmentally friendly heating system that uses the cleanest, most efficient fuel source on the market.

How easy is it to install an ethanol fireplace?

There are different types of bioethanol fireplaces: there are freestanding models that require no installation; and there are others that are built-in fireplaces that are designed to be easily fixed into a stud wall or existing joinery. Overall, they are much easier to install than any gas or wood-burning fireplaces.

Does installing a bioethanol fireplace save me on construction costs?

Yes by using a bioethanol fire you reduce the need for multiple contractors, saving you time and money.

Do I need a Chimney, vent or flue?

You can install a bioethanol fireplace without a chimney or flue, because ethanol-fuelled appliances burn clean and do not contribute particulates or emissions to the indoor environment, unlike other fuel source appliances. They do not generate smoke, ash, soot or residue and ethanol fires burn odourless. The only combustion product is carbon dioxide (CO2) and water vapour in the same amounts as we exhale.

Can I use my existing fireplace even though the flue is blocked off?

Yes, with a bioethanol burner, you are able to bring back a real flame into your existing fireplace with no flue required. Bioethanol is a clean-burning fuel.

How do I clean my ethanol fireplace?

Bioethanol fireplaces are practically maintenance-free. Because the fuel burns clean, no cleaning is needed before or after use. Occasionally, you may need to clean any residues near the burner opening. This is due to dust or impurities in the air that got burned during operation. Mild soap and water or a stainless steel cleaner can be used to wipe off any residue.

EcoSmart Fires can be washed in hot water and some models can even be put in the dishwasher, enabling you to effortlessly remove dust, carbon residue, and denaturing agents found in the fuel.

Are bioethanol fireplaces flexible?

Bioethanol allows the opportunity to mimic a traditional timber or even gas fireplace without the need of mains, gas or a timber fuel source. Because of this, a bioethanol fireplace gives you the opportunity to have a fireplace in your apartment, house, office, restaurant, bar or hotel.

How safe is a bioethanol fuel?

Bioethanol is a very stable fuel source that when used in a bioethanol fireplace, combusts very evenly with no embers, soot, smoke or ash. It is completely contained within the burner unit so it cannot escape or be unpredictable in the combustion process - unlike, for instance, timber, which can be inconsistent with combustion or can even move in the fireplace setting, thus requiring guards and a hearth.

Do bioethanol fireplaces leave condensation during the burn process?

The moisture or water vapour created in the burning of the fuel is minimal and thus only adds to the air and not condensate on hard surfaces such as walls or glass/windows.

Are bioethanol fireplaces refilled?

EcoSmart Fires are easily filled with a proprietary safety jerry can, which features a special dispensing nozzle designed to use in dedicated filling points, which means it’s clean, safe and fast to refill and re-light to enjoy.

Are bioethanol fireplaces clearly marked with warning labels and safety advice?

All well-made bioethanol fireplaces will have clearly marked safety warnings, complete safety instructions and dedicated filling points and should comply with global regulations.

What features should I look for in a good bioethanol fireplace?

When looking for a reputable ethanol fire, you should look for safety compliance, safety accessories, solid stainless steel construction with no moving parts, in addition to dedicated and clearly marked filling points.

How do I light my bioethanol fireplace and shut it off?

The burner comes with a lighting rod to ensure the user is always at a safe distance when lighting the burner. The tip of the wand is dipped in the fuel then it is lit with a lighter. The tip is then placed on the burner opening. The same wand is used to extinguish the flame.

How can I reduce my carbon footprint?

Bio-friendly renewable fuel source - bioethanol - is used for bioethanol fires. This eliminates the release of by-products that create greenhouse emissions.

How popular are bioethanol fires?

Bioethanol fires are a well established category in the world of heating. They continue to grow in popularity around the world for both residential and commercial premises. For apartments and homes where gas isn’t an option, bioethanol fires are a fairly standard appliance. What was once viewed as an unusual feature is now a standard inclusion in many homes and commercial premises.

What are the latest trends with bioethanol fires?

Fire is the most requested add-on to any outdoor furniture setting and bioethanol solutions are the most flexible out there. Many architects prefer to design their own, which is a significant benefit when it comes to heating options. EcoSmart Fire offers the building blocks to be your own designer - indoors and outdoors. More and more bespoke fires are being created using EcoSmart Fire and we have designed a range that provides the ultimate in versatility.

Can the e-NRG bottles be recycled?

The e-NRG bottles are made from HDPE – High Density Polyethylene and can be recycled in your normal recycling bin. This type of material is usually found in packaging for things like detergents, bleach, shampoo, conditioner and milk containers. These materials can be placed into your recycling bin for pick up by your local council and are recycled into more bottles and bags for future use.

How can I track my order?

Once your order has been dispatched, you will receive an email including a copy of your invoice and tracking information. Please follow the instructions within the email to track your order.

What does warranty actually cover?

We offer a full two year warranty from date of purchase on stainless steel parts including raw, linished and powder coated. Mild steel including powder coated and chrome plated, concrete composite, glass, leather, fabric and MDF (painted or cement rendered) are covered for one year from the date of purchase.

Chips and scratches are not covered by warranty. Natural variation in color, texture and porosity may occur with Concrete Composite products and are considered inherent and valued qualities of the material. Non-structural hairline cracks are possible and shall not be considered a manufacturing defect.

If I purchased from a retailer, can I contact MAD Design Group directly for warranty?

It is best to contact the retailer where you made your purchase. The retailer will help you resolve the issue or submit the warranty claim on your behalf.

What if I have modified the product?

If the product has been modified or altered in any way, it will not be covered under warranty unless the modifications were approved in writing by MAD Design Group. However, we are happy to provide assistance with any issues you are experiencing.

Can I return my product without the original box and accessories?

In order to be fully covered under warranty, the product must be returned in its original packaging with accessories. If any items are missing, or if replacement packaging must be provided, the associated costs will be deducted from the credit or refund.

How long will my order take to arrive?

Timeframe is dependant on your location within Australia. All Sydney-metro orders (barring E-NRG) are generally received on the same day of despatch. East Coast Australia generally occurs within 3-5 business days. Please allow up to 7-11 working days for West Coast and Tasmania.

What type of delivery services do you offer?

We offer standard delivery to your door.

What happens if I am not home to receive the order?

If you are not home to receive the order, a calling card will be left by the freight company. You are able to contact them to organise a re-delivery, please note re-delivery will incur additional charges. Alternatively, if you advise us at the time of order that you are not home and provide authority to leave the item at your premises, we can organise this for you.

What happens if my order is damaged?

If your order is damaged, please contact us as soon as possible via [email protected] or phone us on 02 9997 3050 so that we may resolve for you. You have 7 days to notify of the damage.

What happens if there is a missing item in my order?

If an item is missing from your order, please contact us as soon as possible via [email protected] or phone us on 02 9997 3050 so that we may resolve for you.

Does someone take away the packaging?

Standard delivery service does not include rubbish removal.

What happens if the product I receive is different to what I ordered?

If the product received is different from what you have ordered, or does not meet your expectations, please contact us as soon as possible via [email protected] or phone us on 02 9997 3050 so that we may resolve for you. You have 7 days to notify us of any discrepancies.

What is your returns/refund policy?

No returns will be accepted unless MAD Design Australia has previously agreed in writing. If MAD Design Australia agrees to the return of goods, they must be unsoiled, undamaged and in resaleable condition with the original packaging and delivered free to our premises unless agreed by us in writing. A restocking fee of 20% of the invoice value of the goods will be applied.

Goods which have been imported especially or non-standard equipment made to special order cannot under any circumstances be returned and/or credited.

Can I change my delivery address before my item ships?

Yes. Please either email [email protected] or phone 02 9997 3050 to update your delivery details.

Can you deliver anywhere within Australia?

Yes, we can deliver Australia-wide. (Some restrictions outlying islands).

Can the driver call me 30 min prior to delivery?

No. Unfortunately this is not a service that the drivers are able to provide.

What happens if my product fails after the official warranty period?

Please contact our team on 02 9997 3050 for advice and troubleshooting.

Does someone from EcoSmart come to trouble shoot?

No. Please phone us or your reseller for assistance with your product if issues occur to determine the appropriate course of action.

Can I see a local retailer to resolve my issues if I am not close to Ecosmart Headquarters?

Yes. Please contact EcoSmart Head Office on 02 9997 3050 and we will refer you to a reseller.

What forms of payment do you take?

We accept cash, bank transfer, bank cheque, Zip Money, PayPal, Apple Pay, and credit card.

Payment Methods

Can I exchange for another product after purchase and receiving the product?

Yes this is possible, only if the product is unsoiled, undamaged and in resaleable condition with the original packaging and delivered free to our premises unless agreed by us in writing.

I paid for my items but I have no email confirmation. What do I do?

Please contact us on 02 9997 3050 or via email at [email protected] and will will rectify this for you.

Can I extinguish the fireplace before the fuel has burnt?

Yes, you can turn your EcoSmart Fire burner off at any given time, even if there is ethanol still left in the burner. It is recommended however, that you leave it to burn until it completely runs out. The shut off mechanism is there for security and safety for those times when you need to leave the house, as it is not safe to leave a fire unattended. Please wait 60 minutes before relighting the ethanol after extinguishing it to let the ethanol cool. Built up vapours may cause a strong, initial ignition if the ethanol has not cooled long enough.

For all other brands refer to the manufacturer's instructions.

Where do I get bioethanol?

e-NRG bioethanol can be ordered and delivered directly to your door right here at e-nrg.com. If you’d prefer to purchase e-NRG from a retailer close to you, please do not hesitate to contact us and we’ll point you in the direction of an e-NRG retailer near you.

How long will bioethanol burn for?

It will depend on the ethanol burner you’ll be using e-NRG in and the ambient conditions. As a general rule of thumb, e-NRG will burn at a rate of approximately 1 quart (1L) every 1-2 hours.

What is e-NRG Bioethanol?

e-NRG bioethanol is a high quality, clean burning fuel specifically formulated for use in liquid ethanol fuelled ventless fireplaces. Also known as denatured alcohol or ethanol, bioethanol is a naturally derived fuel made from fermented plant sugars. e-NRG is the only brand of bioethanol that has been tested with and recommended for use in EcoSmart Fire burners. The burning of this fuel creates nothing more than heat, water vapour and carbon dioxide – a cleaner heating solution for you and the environment.

Is e-NRG bioethanol environmentally friendly?

e-NRG is a clean fuel source on two fronts. First, ethanol comes from fermented plant sugars, so it is derived from completely natural renewable sources. And when it is burned, the only byproduct is heat, steam and carbon dioxide - no messy pollutants like soot, smoke and ash.

What are the emissions when burning bioethanol?

Burning bioethanol produces heat, steam and carbon dioxide. The ratio of CO/CO2 passes standards for ventless indoor fireplaces.

How much does bioethanol cost?

The cost of 1-litre of bioethanol depends on how much you purchase and where you purchase it. On average, it costs AU$3.85* per litre, which basically equates to two cappuccinos a day if you are running your EcoSmart Fire on medium using 2-litres. (*Price subject to change.)

How do you store bioethanol? Is it safe to store in my home or workspace?

Bioethanol is classified as a Flammable Liquid Class 3, PG II and is regulated by various standards around the world. You must familiarize yourself and comply with these regulations in order to safely and legally store, handle, decant, and use this fuel. e-NRG is a stable fuel source and will not pose any safety threat as long as it is stored away from an open flame.

Please contact us should you have any questions.

Where can I find the Safety Data Sheet (SDS)?

The e-NRG SDS can be viewed here.

Does e-NRG bioethanol smell?

Bioethanol has substances added to it in order for it to be labelled ‘de-natured’. The burning of these substances may cause a slight smell upon initial lighting and will dissipate with time. There is also a slight odour once the flame is extinguished – similar to when you blow out a candle. This also dissipates into the air.

Does e-NRG bio ethanol burn yellow or blue?

e-NRG Bioethanol is formulated to consistently burn its signature bright orange colour so you get maximum enjoyment out of your ethanol burning fireplace.

Is e-NRG safe to be stored inside?

Ethanol is a stable liquid that is safe to store indoors as long as it is kept away from an open flame. It is also safe to be kept in garages, utility rooms or other outdoor storage areas without any risk. In accordance with various global regulations, ethanol (100% alcohol) cannot be sold in its purest form to avoid human consumption. A bittering agent is added to the formula to prevent ingestion.

Is e-NRG safe to store in my home or workspace?

Yes. e-NRG is a stable fuel source and will not pose any safety threat as long as it is stored away from an open flame.

Can I roast marshmallows or perform other cooking procedures over the fire?

e-NRG has been formulated and tested for burning purposes only. EcoSmart does not condone e-NRG to be used for any purpose other than for recommended use within our burners.

Is it required that I use a jerry can to operate e-NRG or can I pour e-NRG directly into the burner?

Yes, we provide jerry cans, lighting rods and lighters with every burner because we want you to have the highest quality and safest experience possible when using our products. The jerry can ensures that you don’t splash ethanol when pouring or overfill the burner.

If you add the adaptor to the e-NRG bottle the Safety Spout can be connected to the bottle - only then can you use the e-NRG bottle to fill the burner. Filling from the bottle without an attached safety spout can result in serious injury.

Is this the same ethanol I can buy at gas stations?

No. The ethanol sold at gas stations is in no way similar to e-NRG.

I spilled some e-NRG. What is the safest way to clean it up?

Bioethanol can be wiped up with either a paper or cloth towel. Paper towels can be disposed of in regular trash bins. Though not toxic, it is recommended that you wash hands immediately after coming into contact with e-NRG.

Are EcoSmart Fires easy to install?

EcoSmart Fires are designed to be easily installed and operated. Without the need for a flue or pipe connection, EcoSmart Fires are extremely flexible and can be incorporated at any stage of your interior decorating, renovating or building works. For detailed specifications please contact your local distributor.

Do you offer installation services?

All EcoSmart Fires Fireplace Inserts are designed to be easily installed and come with a simple set of instructions. The Freestanding and Outdoor ranges are easy enough to set up on your own. A builder, contractor, or cabinetmaker of your choosing will be able to complete your firebox insert project with straightforward framing. Our Fireplace Grates range provides the simplest conversion solution and can be installed as long as utilities have been shut off and the fireplace meets our clearance requirements. Installation is little more than placing the grate in your fireplace and closing the flue. Once that is done, you are ready to light your EcoSmart fire.

How long does it take to assemble?

There is virtually no assembly. Our Freestanding and Fireplace Grates ranges are designed to be placed into the desired location, secured into position, and operated immediately. Our Fireplace Inserts are designed to slot into place, secured and built around with your preferred finish – again a quick and easy installation – so your builder or interior designer will love you!

The longest part of the setup process is trying to figure out where you want to place it – be sure it complies with our clearance requirements particularly with regard to moving objects like curtains, tree branches and so forth.

Can EcoSmart Fires be installed everywhere?

Almost everywhere! EcoSmart Fires cannot be installed into small rooms that are less than our minimum room size which is burner specific. For all other installations, you must comply with our compulsory clearances and installation instructions. Approval from building authorities may be required prior to installation in your area. Please make sure you contact appropriate parties before installing your EcoSmart Fire.

Can I install a Fireplace Insert into my existing fireplace?

EcoSmart’s Fireplace Inserts are mostly used for new construction when an entirely new fireplace is desired for a given space. They are not designed for the conversion or remodelling of an existing masonry or gas fireplace but could be used if dimensions align. To convert an existing fireplace we recommend using our Fireplace Grates or Ethanol Burners as noted above. Ensure that the flue has been closed off and the relevant suppliers have officially detached all connections to utilities.

Which EcoSmart Fire is right for me?

Ethanol Burners - Our Ethanol Burners are at the heart of every EcoSmart Fire. They are both the containers of the clean-burning bioethanol and the source of the flame. Completely self-contained, the burners have no need for exterior tanks or utility lines and their stainless steel bodies make them suitable for both interior and exterior use. The XL burners offer a linear flame while the BK5 burner has a substantial and adjustable flame housed in a compact body. EcoSmart’s AB Series offers a round burner ideal for fire pits or other circular fireplace designs.

Fireplace Inserts - Fireplace Inserts are stainless steel enclosures that house EcoSmart’s burners. They can be installed into walls or cabinets and, just like the burners, are suitable for indoor and outdoor use. All of our fireboxes are zero clearance, meaning that the dimensions of the firebox are the exact dimensions of the opening you’ll need in your wall. The fireboxes, like all our products, are vent free and its zero clearance dimensions mean installation is hassle free.

Freestanding Fireplaces - Created as standalone units, the models in our Design Fireplaces range require little set up and no installation. These units are completely self-contained and offer the same clean burning flame as our fireplace inserts without any of the installation requirements. Used as a room centrepiece or even as a space divider, Design Fireplaces offer the luxury of fire without any of the restrictions. You can even move the units from room to room as your fire needs change.

Outdoor Fireplaces - Whether used on a table top or as glowing ambience set along a pathway, EcoSmart’s Outdoor Fireplaces offer a wide range of stylish fire feature options. Made of steel and glass, the outdoor units are designed and built to withstand the outdoors. Though styled for outdoor use, they are just as attractive when used in an interior setting, enabling them to be relocated when the weather permits. Every season is a good season to enjoy EcoSmart Fire.

All our products are highly versatile and designed to be used in any number of ways with a myriad of materials. There are, of course, safety considerations when working with fire and we do have minimum clearance and room size requirements, as well as material requirements, which can be found within each product's Technical Specifications. Still not sure which EcoSmart Fire is right for you? Give us a call and one of our product specialists will be happy to help.

I want a linear flame - what burners can achieve this?

EcoSmart’s XL500, XL700, and XL900 burners are all linear flame burners that can be installed into a variety of ways, including side by side. The size and number of burners you can install depends on the clearances available. Speaking with one of our Product Specialists can help you narrow down which burner is best for your project.

Can I use the Outdoor Collection indoors?

Yes. EcoSmart’s Outdoor Fireplaces use the same clean burning fuel and high quality burners as its indoor products. Conversely, our entire built-in fireplace inserts and ethanol burners can be installed in custom outdoor settings.

Will my EcoSmart Fire heat the room?

All EcoSmart Fires are ventless, meaning all the heat stays in the room rather than escaping up a flue. Increased heat retention means increased fuel efficiency and a better chance of staying warm. While providing warmth, EcoSmart Fires are not designed to be used as a room’s primary heat source. Please see the burner section in our manual for full details.

What happens if the lead times vary on my purchase?

If lead times vary on your chosen items, a member of our customer service team will contact you to discuss the delivery options. Delivery of the in-stock items can either be delayed to wait for the longer lead time items, or delivered separately.

How to update your billing and shipping addresses?

Open your Account and click Addresses. If you have an address you can click the Edit option. If you don't have an address you're gonna be prompted to add one.

How to install a TV or AV equipment above an ethanol fireplace?

This design can be achieved as long as the TV is protected. You have 3 possible solutions:

Solution 1: The TV needs a non-combustible mantel/ledge to act as a heat shield

Solution 2: The TV needs to be recessed in a niche

Solution 3: The TV needs to sit back off the level of the flame

How to position your TV

What is the shelf life of e-NRG Fuel?

The shelf life is 3 years if kept in a tightly sealed container and in a cool, dry area (approx 20°C).

What exactly is infrared? And what impact does infrared radiation have?

Every object that gives off heat is an infrared radiator – including the human body. This radiation always depends on the wavelength in which the heat radiation is emitted. There is a difference between short waves, mid-waves and long waves.

The general rule of thumb is: the shorter the wave, the brighter the light emitted and the deeper the rays penetrate into the tissues in the body.

The most effective and pleasant waves are the mid-waves (HEATSCOPE® VISION) or the fast mid-waves (HEATSCOPE® SPOT) – these produce the highest possible heat output with high radiant efficiency whilst generating the lowest possible light output.

Why are there design heaters with and without a glass front?

At HEATSCOPE® you can choose between different model ranges. The main difference – along with the length and output – is the design of the front side.

The VISION ambient heater has been equipped with a SCHOTT® NEXTREMA® glass ceramic front, whereas the SPOT power heater has an open fin front screen.

The NEXTREMA® glass reduces the already low light output (only 30% when compared with conventional heaters) by half again to reach a barely perceptible minimum of just 15%. However the glass front also makes the ambient heater more vulnerable to wind.

For this reason, the VISION models should only be used in areas protected from wind.

Which heater model is the best for me?

This depends on the installation environment. If you own an open terrace, where sometimes the wind is blowing, we highly recommend only the SPOT power heaters.

But if you want to heat your glass house, conservatory or loggia, we entrust the ambient heaters VISION to you. These perfectly match well covered areas.

A rule of thumb is: The more open the area the more open the heater has to be – even if the other model looks nicer and is pleasing you more.

Are HEATSCOPE® heaters water resistant?

All HEATSCOPE® VISION and SPOT radiant heaters are protected against dust and splash-water (IP44 and IP24)! In other words: the heaters require additional protection from above/behind against persistent or strong rain, such as a canopy or roof.

In general though a wall projection (or similar) is sufficient. If no rear protection is possible and the heater is to hang completely freely, a HEATSCOPE® weather protection shield is obligatory in all cases.

The weather protection shields are available in black or white and incorporate the shape and curvature of the rear side of the design radiant heater.

In this way, HEATSCOPE® VISION (IP44) and SPOT (IP24) heaters are optimally protected against wind and weather.

How do infrared radiant heaters like those from HEATSCOPE® work?

Infrared radiant heaters like the Vision and Spot series heat directly by coming through the air like sunbeams. They first warm up the surface of materials and bodies. There is therefore hardly any heat loss, unlike with conventional heaters and gas patio heaters.

What are the advantages of HEATSCOPE® heaters over traditional heating systems (such as “mushroom-type” patio heaters?

HEATSCOPE® infrared radiant heaters generate heat directly unlike gas patio heaters which produce a high level of CO2 emissions and only provide heat when in close proximity to the unit. HEATSCOPE® infrared heaters are quiet and do not emit odors as they electrical. For commercial use or for a city apartment terrace where floor space is paramount, the HEATSCOPE® heaters will free up a fair amount of space.

How do I install infrared heaters from the HEATSCOPE® series?

Each HEATSCOPE® infrared heater is supplied with the attachments for ceiling or wall installations. We also have various other optional mounting devices should they be needed such as extension rods and hinge joints to name a few.

Can HEATSCOPE® infrared heaters be mounted directly on a wooden structure?

HEATSCOPE® infrared heaters are sold with our mounting devices called spacers and when used it is absolutely safe to mount the Heatscope heater to the wood supporting structure. Thus, the use of the HEATSCOPE® mounting accessories provides the recommended minimum clearances from combustible material.

Can I install HEATSCOPE® infrared heaters directly to a power source?

Most of the time when an electrician installs the HEATSCOPE® heater the power cable will be connected directly to the electrical grid. The resulting electrical circuit is then turned on and off using a dedicated switch. Each heater must have its own fuse.

At what height do the heaters deliver their best performance?

HEATSCOPE® VISION:
The optimal mounting height for the HEATSCOPE® Vision heater is between 7ft and 9ft (in semi-open wind-protected areas) which can even be achieved with high ceilings with the use of HEATSCOPE® fixing extensions. HEATSCOPE® heaters must be covered to be protected from the elements.

HEATSCOPE® SPOT
The optimal mounting height for the HEATSCOPE® Spot heater is between 7ft and 11ft (in open spaces) which can even be achieved with high ceilings with the use of HEATSCOPE® fixing extensions. HEATSCOPE® heaters must be covered to be protected from the elements.

How can I find out how many heaters of what size I will need for my particular application?

We have developed schematic diagrams that show the heat output for each size of HEATSCOPE® infrared heater. You are more than welcome to contact our technical support team with the relevant information about your alfresco area and your project (location, size, setting, etc…). In order for us to provide the optimum number of heaters and their positioning please contact us.

Rule of thumb: when choosing a model: the more wind exposure, the larger the heating area, the higher the installation, the more light the model should have.

Where is the power connector of HEATSCOPE® infrared heaters located?

The HEATSCOPE® VISION and Spot heaters have the power cable attached to the unit on the right and an on/off switch on the back of the unit.

Can I control HEATSCOPE® infrared heaters continuously with a standard dimmer?

HEATSCOPE® infrared heaters cannot be controlled with a standard dimmer due to the amount of power required.

HEATSCOPE® VISION and Spot heaters can be controlled with an on/off switch or via an infrared remote control with two switchable power levels, (on/off, 100%, 50%).

Do I need a separate remote control for each HEATSCOPE® heater?

No, one remote control works with multiple heaters. To control the HEATSCOPE® VISION and Spot heaters simply hold the remote control toward the respective heater and alter the setting (either up or down) to the desired power level.

How long do the dual carbon rods (HEATSCOPE® VISION and SPOT) last?

Provided they are installed in accordance with their requirements and instructions, HEATSCOPE® infrared heaters require very little maintenance. The heating elements can have a useful life of at least 10,000 hours of operation, if installed correctly.

Where is the best place to install an ethanol fireplace?

Our ethanol fireplaces can be installed virtually anywhere - in walls, cabinets, high rise buildings, commercial / residential / hospitality spaces, indoors and outdoors. Because EcoSmart Fire’s ethanol fireplaces are ventless, they require no gas line, no electricity, and no chimney for a hassle free and cost effective installation. Our ethanol fireplaces have been designed and tested with safety as our top priority. We have outlined requirements for each ethanol burner, ethanol fireplace insert, and ethanol freestanding fireplace in our collection. These guidelines include minimum room size requirements and clearance recommendations for flammable materials and movable objects. Please refer to our manual for more information.

How do you install a freestanding or portable ethanol fireplace?

EcoSmart Fire’s freestanding ethanol fireplaces are designed to be placed into the desired location, secured into position, and operated immediately. We have outlined guidelines that include minimum room size requirements and clearance recommendations for flammable materials and movable objects. Ask us for a model spec of your favorite fireplace.

Are ethanol fireplace inserts difficult to install?

Unlike gas fireplaces or traditional wood burning fireplaces, our ethanol fireplace inserts require no venting, no gas line, no electricity - eliminating the need and cost of three sub contractors. They are simply mounted into the constructed main wall framework with the appropriate opening size for the fireplace insert selected. EcoSmart Fire’s ethanol fireplace inserts are extremely flexible and can be incorporated at any stage of your interior decorating, renovating or building works. For detailed specifications please contact us.

How does an ethanol fireplaces work?

EcoSmart Fire’s ethanol fireplaces are self-contained, burning bioethanol fuel that is housed within the stainless steel container. A flame regulator controls and stabilizes the flame. With a designated filling area, and easy shut off mechanism, you can ignite the flame and turn it off in a matter of seconds. View this quick demonstration video to help illustrate the process.

How long will my ethanol fireplace burn?

Burn times for our ethanol fireplaces vay based on flame size and fuel capacity of the burner. EcoSmart Fire’s ethanol fireplaces will burn between 8-13 hours when full.

How do I fill my ethanol fireplace?

With EcoSmart Fire’s proprietary tools and procedures, filling your ethanol fireplace with e-NRG bioethanol fuel is fast and easy.

Step 1: Remove the bottle nozzle cap and carefully insert into the filling point

Step 2: Push and hold the green button. The nozzle will automatically stop filling once the reservoir is full.

Step 3: Replace the nozzle cap.

You can view a step-by-step filling video.

How do I turn my ethanol fireplace on or off?

With EcoSmart Fire’s proprietary tools and procedures, it is easy to turn your ethanol fireplace on and off.

Step 1: Extend the lighting rod and use the hook at the end to lift open the ethanol burner lid.

Step 2: Dip the end of the lighting rod into the burner to wet with ethanol fuel.

Step 3: Light the lighting rod and dip back into the ethanol burner to ignite the flame.

Step 4: To extinguish, use the hook at the end of the lighting rod to close the ethanol burner lid.

You can view a step-by-step lighting video.

Do ethanol fireplaces smell?

All heating appliances have their own smell be it gas, wood or electric - ethanol fireplaces are no different. e-NRG ethanol fuel is made of fermented plants like sugarcane or corn and is essentially a liquid alcohol. To safely make “de-natured” and unfit for consumption, substances have been added. The burning of these substances may cause a slight smell upon initial lighting and when the flame is extinguished – similar to when you blow out a candle. e-NRG ethanol fuel is the only fuel recommended for your EcoSmart Fire ethanol fireplace. e-NRG ethanol fuel has the lowest odor and longest burn time on the market. The nice thing about using ethanol is that it’s not dry like gas or smokey like wood.

Can I extinguish my ethanol fireplace before the fuel has burnt?

Yes, you can turn your EcoSmart Fire ethanol burner off at any given time, even if there is ethanol still left in the burner. It is recommended however, that you leave it to burn until it completely runs out. The shut off mechanism is there for security and safety for those times when you need to leave the house, as it is not safe to leave a fire unattended. You need to wait until your appliance cools to room temperature (60 minutes) before re-igniting, this is because hot vapours are a hazard and may cause a strong, initial ignition if the ethanol has not cooled long enough. This is also to ensure that the flame has been totally extinguished and that the appliance is safe to refuel if the amount of fuel in the burner at that time is insufficient for your next ignition / use.

How much does it cost to maintain an ethanol fireplace?

EcoSmart Fire’s ethanol fireplaces require little maintenance. It is important to keep the lid closed when not in use to keep debris out of the ethanol burner that can cause corrosion and damages. The 304 stainless steel tank is built to last a lifetime if proper cleaning procedures are done when needed.

What maintenance is required for ethanol fireplaces?

Clean your EcoSmart Fire unit after you have used 50 liters [13.20 Gal.] of fuel or as soon as you notice black deposits on or near the burner of the ethanol fireplace. Black marks can be removed from the stone, solid surfaces or stainless steel with a mild abrasive washing product such as JIF or similar. It is recommended to test a small area first to ensure the cleaning product chosen is appropriate and will not mark or damage the surface. Burners can be washed as required in hot soapy water (even in your dishwasher) from time to time and the internal mechanics won’t deteriorate like some other brands as all internal parts are stainless steel.

Do I need to service my ethanol fireplace in any way?

Yes, normal maintenance and care is very important! Instructions are included in the Installation, Operating and Maintenance Manual supplied with your EcoSmart Fire product.

How do I clean my EcoSmart Fire ethanol burner?

Cleaning of the ethanol burner should be done only after you have used 50 litres of fuel or as soon as you notice a black residue forming around or on the burner. Before starting, make sure the burner is off, empty of ethanol, and at room temperature. Spray a multi-purpose cleaner on the surface of the burner and wipe with cloth, making sure to wipe in the direction of the grain. If material has fallen into the ethanol fireplace burner use a vacuum cleaner to remove debris through the burner opening. If your burner smells unusually strong after extensive use, remove the empty and room temperature burner from its surround and wash in hot, soapy water. Rinse thoroughly under running water and wait until the burner is completely dry before placing it back into its surround and reusing. View this video of the simple cleaning process here: https://youtu.be/VqHg9mXOc0U

Note: Stainless steel will rust or corrode over time if contamination or debris is not cleaned or removed immediately. When not in use, we recommend that you protect your ethanol fireplace from water damage or corrosion with a protective cover and the regular use of the burner lid included with your model.

Can other ethanol brands be used in place of e-NRG?

e-NRG is the only bioethanol fuel recommended for your ethanol fireplace. e-NRG has been produced for the lowest odor, most vibrant flame, and longest burn time on the market. The e-NRG fuel packaging, operational procedure, accessories and formula has undergone rigorous third party testing with all EcoSmart Fire ethanol fireplaces. We have not worked with or tested other bioethanol fuel brands in conjunction with our burners and cannot speak to their performance or safety. Other bioethanol fuel brands can also leave residue or unsightly staining. Use of any other ethanol fuel may damage your unit and void your warranty. You can purchase e-NRG ethanol fuel at e-nrg.com for fast and free shipping.

What are the ingredients of e-NRG?

We use an F4 solution for our e-NRG ethanol. It is made from 99% ethyl alcohol denatured with 1% Tert-Butyl Alcohol (TBA) as the additive to make it bitter and unpalatable for human consumption.

What is infrared radiant heating technology?

Infrared or radiant heating technology is simply the transfer of heat from a warm object to a cooler object. HEATSCOPE® radiant heaters emit a pleasant sun-like warmth reaching the people, floors, and furniture below rather than heating the air. The result is comfortable, odourless, and silent warmth.

Is the radiation emitted by electric infrared heaters dangerous?

No, infrared heaters are a safe source of heat. Infrared heat does not have a high frequency like ultraviolet rays and X-rays, which are known to be dangerous. HEATSCOPE® radiant heaters produce medium to medium-fast waves for a pleasant warmth and minimal light.

What type of heating waves does a HEATSCOPE® radiant heater produce?

Pure and Vision produce medium waves for a very pleasant warmth and minimal light. Spot produces fast medium waves, for quicker heat and a touch of more light.

What type of infrared waves are produced by other outdoor patio heaters available in the market?

Other infrared patio heaters produce short waves which creates an aggressive red light and an intense, uncomfortable heat.

Is there any heat loss with electric radiant heaters?

HEATSCOPE® radiant heaters are highly efficient, very economical to run, heat quickly, and warm a wider area than conventional electric and gas patio heaters.

What can I expect from my HEATSCOPE® radiant heater?

HEATSCOPE® Radiant Heaters provide a beautiful system and comfortable heat. With award-winning modern designs our heaters easily blend into any decor. You’ll enjoy convenient fast heating and pleasant warmth to extend your time outdoors in all seasons. HEATSCOPE® Radiant Heaters are weather-resistant and IP certified for protection against dust, splash-water, and wind.

What are the main advantages of HEATSCOPE® radiant heaters compared to gas-powered heating appliances?

HEATSCOPE® heaters are easier to install and do not require a gas connection. This provides you with more design flexibility and less hassle. HEATSCOPE® radiant heaters are eco-friendly and don't produce harmful emissions. Additionally, electric infrared heaters are low-maintenance and will not have issues with ignition, gas pressure, or hoses which can kink or crush over time.

How do HEATSCOPE® radiant heaters compare to other outdoor electric heaters?

Other radiant heaters produce an uncomfortable, high heat and disrupt the ambience of a space with an aggressive red light. HEATSCOPE® radiant heaters produce a very modest light and a comfortable sun-like warmth. HEATSCOPE® radiant heaters are convenient and intuitive with smart-home system integration and smartphone pairing with a WiFi wall switch.

Why are the carbon fibres used in HEATSCOPE® radiant heaters better than other heating elements?

The carbon fibres have a lifespan of at least 10,000 operating hours. This is significantly longer than tungsten, halogen light tubes or quartz elements used in other outdoor heating systems. Carbon fibres produce immediate and comfortable heat when and where you need it.

Are HEATSCOPE® radiant heaters affected by wind and weather?

HEATSCOPE® heaters are weather-resistant and IP certified for protection against dust, splash-water, and wind. Vision and Spot are best suited for semi-open, well-covered spaces (roof or canopy) not exposed to rain or snow. Pure is an all-weather outdoor patio heater and is designed to withstand wind, rain, snow and salt.

Which HEATSCOPE® radiant heater is best for my space?

We have a solution for every environment and unique project needs. There are a few aspects to consider when choosing your model:

  • Location (indoor or outdoor)
  • Environment conditions (wind and weather)
  • Size of space to be heated
  • Intended position to install the appliance
  • Access to electricity supply
  • Clearances required
  • Design and colour best suited for your decor

To discuss the best infrared heater for your home, please contact our specialists.

How many electric heaters and sizes are needed for my space?

The best fit model and number of heaters depends on the area you’d like to heat. To determine the best fit, please refer to our HEATSCOPE® Flyer.

To discuss the best infrared heater for your home, please contact our specialists.

Where do I buy HEATSCOPE® radiant heaters?

You can purchase it on our website at heatscopeheaters.com. If you are a trade professional and are interested in taking advantage of our program benefits, please contact our specialists.

What comes included with a HEATSCOPE® heater?

Each model includes a bracket to mount your heater to the wall or ceiling, an installation manual and warranty certificate.

Where is the power cable of the infrared heater located?

For Vision and Spot models, the power cable is located on the side of the appliance. Pure is equipped with a cable latch for ease of installation.

How do you turn the heater on?

Your HEATSCOPE® radiant heater needs to be connected to an electrical circuit. It can then be turned on via a wall switch, a remote control or a smartphone. Please check our optional accessories available.

Is a remote control included?

The remote control comes included with Spot 1600W. This is an optional accessory for Spot 2800W and Vision 3200W.

Is the heat output adjustable?

HEATSCOPE® radiant heaters have two options to adjust to your heating needs: 100% and 50%. You can adjust the setting from your wall switch, remote control or smartphone.

What heating accessories are available?

We have a range of optional accessories to help you achieve your project needs. Our Lift System and Recess Kit allow for a flush ceiling installation. Our Remote Control and Wi-Fi Wall Switch provide convenient integration. Our weather shield helps to protect your system from outdoor elements.

How many amperes does HEATSCOPE® radiant heaters draw?

  • Spot 1600W – 13.91 amps at 100% power
  • Spot 2800W – 12.17 amps at 100% power
  • Vision 3200W – 13.91 amps at 100% power
  • Pure 2400W – 10.43 amps at 100% power

How much power do HEATSCOPE® radiant heaters consume?

HEATSCOPE® heaters are energy efficient appliances, for consumption please follow the table below.

Model kW/hour Cost/hour Cost/year
Spot 2800W 2.8kW-h $0.56 $100.80
Vision 3200W 3.2 kW-h $0.64 $115.20
Pure 2400W 2.4 kW-h $0.48 $86.40
1. Calculations of hourly running cost is based on electricity tariff in New South Wales - $0.20 cents/kW-h 2. Calculations of running cost per year are based on 180 hours of usage per appliance.

How do I install my HEATSCOPE® heater?

All infrared heaters must be installed by a licensed electrician and in accordance with the installation and instruction manual.

How are the HEATSCOPE® heaters connected?

Electric heaters are hard-wired from the switchboard to an optional wall plate switch to allow you to easily turn them on.

Does my HEATSCOPE® radiant heater need to be on a Safety Switch (RCD)?

Yes, this is in accordance with AS/NZS 3000:2018 wiring rules.

What’s the advantage of installing a WiFi switch?

The optional wall switch with WiFi connectivity provides maximum convenience and ease of operation. With this configuration, you can use your smartphone to simply turn the HEATSCOPE® heater on or off.

Can they be installed in residential and commercial environments?

Yes, HEATSCOPE® electric infrared heaters are compatible with both residential and commercial spaces. For larger spaces, consider a multi-heater installation. Our business consultants are ready and available to help you find the best solution.

Are HEATSCOPE® heaters supplied with a thermostat?

No, they do not include a thermostat control system. However, if desired, they can work with an existing thermostat. Please consult your electrician for further information.

Are HEATSCOPE® heaters supplied with a plug?

No, they are supplied with a power cable and must be connected to your electrical circuit. For installation use only the supplied accessories or original accessories approved by the Manufacturer.

Can my radiant heater be installed near a power outlet?

The heater cannot be installed directly below a power source or socket. The sides of the unit must be at least 20cm from the nearest power source. For further details, please refer to the installation manual.

Can I install the HEATSCOPE® heater in my bathroom?

Spot and Vision models must not be installed in or near areas where there is high level of humidity such as bathrooms, spas, bathtubs, showers, or pools. However, Pure is rated IP65 with a higher level of protection against water and can be installed in and near these spaces.

Can all HEATSCOPE® heaters be mounted on the wall or ceiling?

Yes, all models can be installed on a wall or ceiling to fit your project needs.

Can I install my HEATSCOPE® vertically?

Pure is the only heating system that can be installed vertically or horizontally. Spot and Vision can only be installed horizontally. Please review the installation manual for further instructions.

Can I cover my HEATSCOPE® heater?

No, electric heaters require adequate ventilation surrounding the heater at all times. Please never cover the appliance nor enclose it with insulating or similar materials.

How long will installation take?

A single electric heater takes approximately 2 – 4 hours to install. This is dependent on the area and distance from the switchboard. Please contact a local licensed electrician to learn more.

Are there any guidelines that I must follow to install the radiant heater?

Your electrician must follow the installation instructions set by the manufacturer, and make all connections in accordance with AS/NZS 3000:2018 Wiring rules. Please refer to the installation manual.

What is the minimum height clearance required?

HEATSCOPE® radiant heaters require a space of at least 1800mm from the ground to the lower edge of the unit. Please follow the safety clearances from the wall and ceiling as detailed in the installation manual.

Can HEATSCOPE® heaters be mounted directly on a wooden structure?

HEATSCOPE® infrared heaters are supplied with optional mounting devices such as spacers to meet the recommended minimum clearances from combustible material. When used, it is safe to mount the appliance to the wood supporting structure.

Do you have a recommended installer?

We do not have a list of recommended installers. Please contact your local electrician.

How do I clean my HEATSCOPE® heater?

Cleaning the appliance is easy and takes only a few steps. First, disconnect the heater from the power supply at least one hour after operation. Please make sure that the heating elements are no longer glowing before you do this. Next, wipe off any dirt or dust to the exterior housing, using only a soft damp cloth.

How long do the dual carbon rods used in Vision and Spot last?

Provided they are installed in accordance with their requirements and instructions, HEATSCOPE® infrared heaters require very little maintenance and their heating elements can have a life of at least 10,000 hours of operation.

How do I replace the carbon fibres of my HEATSCOPE® heater?

Replacement of the carbon fibre elements must only be handled by a professional. If one carbon element is not working, please contact our customer service department.

What happens if my appliance requires service? Who do I contact?

Please contact our customer service department. We are always happy to help you!

How long is the warranty period?

All HEATSCOPE® products are covered by a 2-year warranty from the date of purchase. Please see our Manufacturer’s Warranty statement for further details.

Is the warranty the same length for both residential and commercial?

Yes, the warranty is 2 years from the date of purchase for both residential and commercial installations.