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What makes a bioethanol heater a good choice for the environment?

Bioethanol is a renewable energy source which burns clean and produces no harmful emissions. It has a minimal carbon footprint and is a compelling alternative to fossil-fuelled heaters such as gas or wood-burning fireplaces and electric heating.

Bioethanol is classed as being easily biodegradable, miscible (able to be diluted) in water, and when it burns, the residual emission is carbon dioxide and water steam. It is completely composed of biological products, resulting in a neutral ecological balance - i.e. this infinite cycle of creation and combustion of energy makes bioethanol a carbon neutral fuel source.

Why use bioethanol?

Bioethanol, a renewable energy, is the cleanest and most efficient fuel on the market, which means there are no emissions and no soot or ash to clean up.

Why is it sustainable?

During combustion, the emissions from bioethanol produce heat, steam and a small amount of carbon dioxide. The carbon dioxide is then absorbed by plants and processed by photosynthesis to help the plant grow. This process makes bioethanol a carbon-neutral fuel source.

Why is it clean burning?

Bioethanol is a renewable liquid fuel produced from agricultural by-products which burn clean. The combustion of bioethanol results in a clean-emission producing heat, steam and a small amount of carbon dioxide.

What type of heating waves does a HEATSCOPE® radiant heater produce?

Pure and Vision produce medium waves for a very pleasant warmth and minimal light. Spot produces fast medium waves, for quicker heat and a touch of more light.

What is the minimum height clearance required?

HEATSCOPE® radiant heaters require a space of at least 1800mm from the ground to the lower edge of the unit. Please follow the safety clearances from the wall and ceiling as detailed in the installation manual.

What’s the advantage of installing a WiFi switch?

The optional wall switch with WiFi connectivity provides maximum convenience and ease of operation. With this configuration, you can use your smartphone to simply turn the HEATSCOPE® heater on or off.

Where is the power cable of the infrared heater located?

For Vision and Spot models, the power cable is located on the side of the appliance. Pure is equipped with a cable latch for ease of installation.

Where do I buy HEATSCOPE® radiant heaters?

You can purchase it on our website at heatscopeheaters.com. If you are a trade professional and are interested in taking advantage of our program benefits, please contact our specialists.

Which HEATSCOPE® radiant heater is best for my space?

We have a solution for every environment and unique project needs. There are a few aspects to consider when choosing your model:

  • Location (indoor or outdoor)
  • Environment conditions (wind and weather)
  • Size of space to be heated
  • Intended position to install the appliance
  • Access to electricity supply
  • Clearances required
  • Design and colour best suited for your decor

To discuss the best infrared heater for your home, please contact our specialists.

Why are the carbon fibres used in HEATSCOPE® radiant heaters better than other heating elements?

The carbon fibres have a lifespan of at least 10,000 operating hours. This is significantly longer than tungsten, halogen light tubes or quartz elements used in other outdoor heating systems. Carbon fibres produce immediate and comfortable heat when and where you need it.

What type of infrared waves are produced by other outdoor patio heaters available in the market?

Other infrared patio heaters produce short waves which creates an aggressive red light and an intense, uncomfortable heat.

What type of delivery services do you offer?

We offer standard delivery to your door.

What maintenance is required for ethanol fireplaces?

Clean your EcoSmart Fire unit after you have used 50 liters [13.20 Gal.] of fuel or as soon as you notice black deposits on or near the burner of the ethanol fireplace. Black marks can be removed from the stone, solid surfaces or stainless steel with a mild abrasive washing product such as JIF or similar. It is recommended to test a small area first to ensure the cleaning product chosen is appropriate and will not mark or damage the surface. Burners can be washed as required in hot soapy water (even in your dishwasher) from time to time and the internal mechanics won’t deteriorate like some other brands as all internal parts are stainless steel.

Where is the best place to install an ethanol fireplace?

Our ethanol fireplaces can be installed virtually anywhere - in walls, cabinets, high rise buildings, commercial / residential / hospitality spaces, indoors and outdoors. Because EcoSmart Fire’s ethanol fireplaces are ventless, they require no gas line, no electricity, and no chimney for a hassle free and cost effective installation. Our ethanol fireplaces have been designed and tested with safety as our top priority. We have outlined requirements for each ethanol burner, ethanol fireplace insert, and ethanol freestanding fireplace in our collection. These guidelines include minimum room size requirements and clearance recommendations for flammable materials and movable objects. Please refer to our manual for more information.

Where is the power connector of HEATSCOPE® infrared heaters located?

The HEATSCOPE® VISION and Spot heaters have the power cable attached to the unit on the right and an on/off switch on the back of the unit.

Which heater model is the best for me?

This depends on the installation environment. If you own an open terrace, where sometimes the wind is blowing, we highly recommend only the SPOT power heaters.

But if you want to heat your glass house, conservatory or loggia, we entrust the ambient heaters VISION to you. These perfectly match well covered areas.

A rule of thumb is: The more open the area the more open the heater has to be – even if the other model looks nicer and is pleasing you more.

Why are there design heaters with and without a glass front?

At HEATSCOPE® you can choose between different model ranges. The main difference – along with the length and output – is the design of the front side.

The VISION ambient heater has been equipped with a SCHOTT® NEXTREMA® glass ceramic front, whereas the SPOT power heater has an open fin front screen.

The NEXTREMA® glass reduces the already low light output (only 30% when compared with conventional heaters) by half again to reach a barely perceptible minimum of just 15%. However the glass front also makes the ambient heater more vulnerable to wind.

For this reason, the VISION models should only be used in areas protected from wind.

What is the shelf life of e-NRG Fuel?

The shelf life is 3 years if kept in a tightly sealed container and in a cool, dry area (approx 20°C).

Will my EcoSmart Fire heat the room?

All EcoSmart Fires are ventless, meaning all the heat stays in the room rather than escaping up a flue. Increased heat retention means increased fuel efficiency and a better chance of staying warm. While providing warmth, EcoSmart Fires are not designed to be used as a room’s primary heat source. Please see the burner section in our manual for full details.

Which EcoSmart Fire is right for me?

Ethanol Burners - Our Ethanol Burners are at the heart of every EcoSmart Fire. They are both the containers of the clean-burning bioethanol and the source of the flame. Completely self-contained, the burners have no need for exterior tanks or utility lines and their stainless steel bodies make them suitable for both interior and exterior use. The XL burners offer a linear flame while the BK5 burner has a substantial and adjustable flame housed in a compact body. EcoSmart’s AB Series offers a round burner ideal for fire pits or other circular fireplace designs.

Fireplace Inserts - Fireplace Inserts are stainless steel enclosures that house EcoSmart’s burners. They can be installed into walls or cabinets and, just like the burners, are suitable for indoor and outdoor use. All of our fireboxes are zero clearance, meaning that the dimensions of the firebox are the exact dimensions of the opening you’ll need in your wall. The fireboxes, like all our products, are vent free and its zero clearance dimensions mean installation is hassle free.

Freestanding Fireplaces - Created as standalone units, the models in our Design Fireplaces range require little set up and no installation. These units are completely self-contained and offer the same clean burning flame as our fireplace inserts without any of the installation requirements. Used as a room centrepiece or even as a space divider, Design Fireplaces offer the luxury of fire without any of the restrictions. You can even move the units from room to room as your fire needs change.

Outdoor Fireplaces - Whether used on a table top or as glowing ambience set along a pathway, EcoSmart’s Outdoor Fireplaces offer a wide range of stylish fire feature options. Made of steel and glass, the outdoor units are designed and built to withstand the outdoors. Though styled for outdoor use, they are just as attractive when used in an interior setting, enabling them to be relocated when the weather permits. Every season is a good season to enjoy EcoSmart Fire.

All our products are highly versatile and designed to be used in any number of ways with a myriad of materials. There are, of course, safety considerations when working with fire and we do have minimum clearance and room size requirements, as well as material requirements, which can be found within each product's Technical Specifications. Still not sure which EcoSmart Fire is right for you? Give us a call and one of our product specialists will be happy to help.

Where can I find the Safety Data Sheet (SDS)?

The e-NRG SDS can be viewed here.

Where do I get bioethanol?

e-NRG bioethanol can be ordered and delivered directly to your door right here at e-nrg.com. If you’d prefer to purchase e-NRG from a retailer close to you, please do not hesitate to contact us and we’ll point you in the direction of an e-NRG retailer near you.

What is your returns/refund policy?

No returns will be accepted unless MAD Design Australia has previously agreed in writing. If MAD Design Australia agrees to the return of goods, they must be unsoiled, undamaged and in resaleable condition with the original packaging and delivered free to our premises unless agreed by us in writing. A restocking fee of 20% of the invoice value of the goods will be applied.

Goods which have been imported especially or non-standard equipment made to special order cannot under any circumstances be returned and/or credited.

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